Effective September 21, 2026
What this policy covers
This policy covers the Plain Spoken Health public information website and general inquiries sent to its contact email. It does not authorize collection of medical records or describe a live patient portal. Separate information and any required notices will be provided before a records-based service begins.
Information involved
You may choose to send an email inquiry. That email can contain your address, name, message, and anything you attach. Please do not include health details, records, financial information, or information about another person.
Hosting and email providers may process technical information such as IP addresses, request times, requested pages, browser information, and delivery or security logs to operate and protect their services.
How information is used
We use inquiry information to respond, explain availability and eligibility, arrange next steps, and handle administrative or privacy requests. Technical information supports website delivery, troubleshooting, and security. Please provide only the information needed for your inquiry.
Tracking and advertising
The public site does not use advertising pixels, session replay, third-party analytics, embedded social widgets, or tracking cookies. It does not collect form entries or file names for analytics. The records checklist uses only page-local checkboxes; we do not receive or store your selections. Links to outside websites do not load those sites until you choose to visit them.
Service providers and disclosures
Our website host and email providers process information needed to deliver those services. We do not sell inquiry information or use it for targeted advertising. Information may be disclosed when legally required, to respond to valid legal process, or as necessary to address fraud, security incidents, or threats to safety, subject to applicable law.
Health information and HIPAA
This public website does not accept medical records. The current portal is a restricted test environment and is not available for real patient information. Do not submit health information by ordinary email.
This website privacy policy is not a HIPAA Notice of Privacy Practices. Whether HIPAA applies depends on the entity’s role and activities. Any notice required for an accepted service will be provided before health records are collected. We do not make a blanket claim that visiting this site, or using email, is “HIPAA compliant.”
Retention and requests
We retain inquiry information as needed to handle the request, administer the service, maintain security, and meet applicable legal obligations. A specific retention period for clinical records is not established by this website policy.
To ask about access, correction, or deletion of inquiry information, email hello@plainspokenhealth.com with the subject “Privacy request.” Please do not attach identification or medical records. We may need to verify your authority through an appropriate method. Some information may need to be retained for legal obligations or in backups.
Security, children, and external links
No online communication method is risk-free. Ordinary email should not be used for sensitive health information. Our service is for adults aged 18 or older; we do not seek information from children. If a child’s information is sent by mistake, contact us. External websites have their own privacy practices.
Updates and contact
We will post material updates here with a revised effective date. Privacy questions can be sent to hello@plainspokenhealth.com.